Due to the time, energy and preparation involved in providing our services and psychic readings, we do not offer refunds for change of mind, dissatisfaction or outcomes that may differ from personal expectations. All readings and energetic services are offered as a personal and intuitive experience and should be viewed as guidance only. By purchasing a service with Crystal Aroma, you acknowledge and agree to our no refund policy and understand that results, timing and interpretations can vary from person to person. If you are unsure whether a service is right for you, please feel welcome to contact us prior to booking or purchasing.

We take all payments securely via PayPal, Gift Card, Credit Card and we are happy to announce that we support AfterPay payments as well!

We offer both standard and priority turnaround options for our services and orders. Customers can select either our approximate 14 business day turnaround or our approximate 2 business day turnaround at checkout, depending on availability and urgency. Please ensure you select the preferred option before completing your purchase. Please note that all turnaround times are estimates only and may occasionally vary during peak periods, public holidays or unforeseen circumstances. Turnaround times refer to processing and completion timeframes and do not include postal delivery times where applicable. If you have any questions or queries regarding your order, please email us on contact@crystalaroma.com.au and we will endevour to help you.

Bookings can be made directly through our website by selecting your preferred reading or service and completing checkout. Once your order has been placed, you will receive a confirmation email with your booking details and next steps if required.

Depending on the service selected, readings may be delivered via email, Zoom, any other method listed within the service description. Please ensure your contact details are entered correctly at checkout so we can deliver your service smoothly.

Yes. We offer both standard and priority turnaround options where available. You can select your preferred approximate turnaround timeframe at checkout before completing your booking.

While we always aim to deliver readings within the estimated turnaround timeframe, occasional delays may occur during peak periods, illness, family emergencies or unforeseen circumstances. If your order is significantly delayed, we will contact you as soon as possible with an update.

No. Psychic and intuitive readings are offered as guidance only and should not be considered guaranteed outcomes or factual predictions. Energy, timing, free will and life circumstances can shift and change over time.

We do not guarantee exact dates, medical outcomes, fertility outcomes, financial outcomes or legal matters. Any spiritual or intuitive guidance provided should never replace professional medical, legal, financial or psychological advice.

Readings are intended to support and guide you personally. While other people may naturally appear within a reading, we aim to approach all sessions ethically and respectfully and may decline questions that feel invasive or inappropriate.

Not at all. Some clients like to prepare questions beforehand, while others prefer to simply remain open to whatever guidance comes through. We recommend finding a quiet, comfortable space and allowing yourself time afterwards to reflect and process your reading.

All readings and services offered through Crystal Aroma are intended for guidance, insight and entertainment purposes only. Outcomes, timing and interpretations can vary between individuals and are never guaranteed. By booking with us, you acknowledge that personal responsibility and free will always play a role in life experiences and decisions. We kindly ask that all communication remains respectful and understanding. By purchasing a service, you acknowledge and agree to our policies, turnaround estimates and terms outlined throughout our website.

It is completely normal to feel emotional, reflective or energetically sensitive after a reading. Many clients find that sessions bring clarity, validation or emotional release. We encourage you to be gentle with yourself afterwards and allow time to process the experience.

Due to the time, preparation and energetic exchange involved in our services, we generally do not offer cancellations or refunds for change of mind. Please contact us if exceptional circumstances arise and we will do our best to assist where possible.

Missed appointments or late attendance may result in a shortened session or forfeited booking depending on scheduling availability. Please ensure you arrive on time for all live appointments.