By purchasing or participating in any service provided by Crystal Aroma, including psychic readings, mediumship readings, healing sessions, mentoring or spiritual guidance, you acknowledge that all services are offered for entertainment purposes only and should never replace professional medical, psychological, legal, financial or other qualified advice. All readings and intuitive guidance are subjective in nature and outcomes, timelines, interpretations and experiences may vary from person to person. While Crystal Aroma, Kirsty and Ronwyn always aim to provide genuine, compassionate and accurate guidance, no guarantees can be made regarding the completeness, accuracy or outcome of any reading or service provided. By engaging in a reading or service, you accept full personal responsibility for your own decisions, actions and interpretations following your session.

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All services, digital products and readings purchased through Crystal Aroma are considered final sale and are not eligible for refunds, returns or exchanges due to the time, energy and preparation involved in providing these services. Turnaround times provided for emailed readings, reports or other services are approximate only and may occasionally vary due to workload, illness, family emergencies or unforeseen circumstances. Clients are responsible for attending scheduled appointments and providing accurate booking information. Crystal Aroma reserves the right to refuse, cancel, reschedule or discontinue a service at our discretion where we feel it is appropriate, including in situations involving inappropriate behaviour, misuse of services, breaches of terms or where we believe a reading may not be in the client’s best interests.

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By booking with Crystal Aroma, you confirm that you are over 18 years of age and are participating willingly and in a mentally and emotionally stable state. All readings and personal information shared throughout your booking and session will be treated respectfully and confidentially unless disclosure is required by law. By using this website and purchasing our services, you release Crystal Aroma, Kirsty, Ronwyn and any associated representatives from liability for any perceived loss, damages, emotional distress or outcomes arising directly or indirectly from your reading, healing session or spiritual guidance service.

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Clients agree not to publish, distribute or publicly share any knowingly false, misleading, defamatory or malicious statements regarding Crystal Aroma, Kirsty, Ronwyn, associated staff, services or readings provided. We respectfully ask that any concerns regarding a service be addressed directly with us first so we may attempt to resolve the matter professionally and respectfully. Crystal Aroma reserves the right to take appropriate action in relation to defamatory, abusive, threatening or intentionally harmful behaviour directed towards our business, team, reputation or online platforms.

By proceeding with a booking, purchase or service, you acknowledge that you have read, understood and agreed to these Terms and Conditions.